Discussions
What is the Certified Agile Service Manager (CASM) exam?
The Certified Agile Service Manager (CASM) exam, offered by the DevOps Institute is now a part of Peoplecert and is designed for IT professionals who want to integrate Agile thinking into IT Service Management (ITSM). It bridges the gap between DevOps, Agile, and ITIL, helping organizations improve efficiency, streamline processes, and enhance collaboration between development (Dev) and operations (Ops) teams.
CASM Exam Overview
- Number of Questions: 40
- Question Type: Multiple-choice
- Exam Duration: 60 minutes
- Open Book: Yes
- Passing Score: 65%
- Exam Availability: Online (webcam proctored) & classroom settings
- Languages Available: English, Portuguese (Brazil)
Who Should Take the CASM Exam?
The CASM exam is ideal for:
- ITSM professionals transitioning into Agile environments.
- Scrum Masters & Agile Coaches working in DevOps environments.
- IT Managers & Process Owners looking to modernize IT service processes.
- Developers & IT Operations Teams implementing Agile IT service workflows.
- Consultants & Business Analysts involved in ITSM and DevOps.
What the CASM Exam Covers
The CASM certification validates your ability to apply Agile Service Management principles to traditional ITSM and process workflows. It includes topics such as:
- Understanding Agile Service Management: How Agile principles apply to service management.
- Agile Manifesto & Core Values: Adopting Agile thinking in ITSM processes.
- Scrum & Agile Frameworks: Using Agile methodologies in service improvement.
- Process Design & Improvement: Iterative service design and optimization.
- Bridging Dev and Ops: Enhancing collaboration between development and operations teams.
- Scaling Agile ITSM: Implementing "just enough" process management for efficiency.
DumpsBase's CASM dumps are based on the exam topics, which are designed to test your knowledge while improving your ability to think critically and efficiently. By practicing with these practice questions and answers in the dumps, you can refine your problem-solving skills, enhance your speed, and build confidence before the actual exam.