How does a cloud contact center differ from a traditional contact center?

A cloud contact center solution is a virtual contact center that operates entirely over the internet, while a traditional contact center typically works on-premises with dedicated hardware and software.

One of the primary differences is the delivery model. Cloud *contact center solutions Indiahttps://contactcenter.aavaz.biz/* are hosted and managed by third-party service providers, who offer their software and services through the cloud, typically on a subscription basis. Traditional contact centers require companies to purchase, install, and maintain their hardware and software.
Another critical difference is scalability. Cloud contact centers can quickly scale up or down as business needs change, while traditional contact centers may require significant time and resources to adjust.